What is the ability to understand and manage your own emotions as well as others' emotions called?

The ability to understand and manage your own emotions, as well as the emotions of others, is termed emotional intelligence. This concept encompasses a variety of skills, including emotional awareness, the ability to harness emotions to facilitate various cognitive activities like thinking and problem-solving, and the ability to manage emotions in oneself and in relationships with others.

Emotional intelligence is crucial in professional selling because it allows sales professionals to connect with customers on a deeper level, recognizing not just what they need but also how they feel, thus influencing their decision-making process. When sellers can empathize with a customer's feelings and effectively manage their own emotional responses, they build stronger relationships and trust, which is essential in sales.

In contrast, social awareness focuses more on understanding social cues and dynamics, interpersonal skills refer generally to how one interacts with others, and self-awareness relates specifically to recognizing one's own emotions and their impact. While all these concepts are interconnected, emotional intelligence is the most comprehensive in describing both self-management and the awareness of others' emotions.