Who represents a company while working at the company's location and communicates with customers through phone or mail?

The correct answer is inside salespeople. These individuals work from the company's location rather than going out into the field to meet with clients. Their primary method of communication with customers is through phone calls, emails, or other digital channels, allowing them to engage with clients without the need for face-to-face interaction. Inside salespeople are crucial for maintaining ongoing relationships with existing customers and for generating leads, all while utilizing the resources and support available within the company's environment.

Field salespeople, on the other hand, typically conduct sales activities outside the office, visiting clients in person, which distinguishes them from inside salespeople. Direct salespeople often refer to those who sell directly to consumers, which can lead to some overlap with inside sales roles but does not specifically denote the remote communication nature of inside sales. Remote salespeople might suggest a similar role but can imply a broader range of locations beyond the company's premises, potentially including home offices or other environments away from the company.